By using or submitting an order on this website you are agreeing to our Terms and Conditions and to our Privacy Policy, which can be found here. You agree to purchase goods and services from Heative LLC subject to these Terms and Conditions which will apply to all transactions using www.ketoshop.vip. You must be 18 years or over to participate in the Heative LLC online order service. Before you place an order, if you have any questions relating to these Terms and Conditions, please contact us via support@ketoneshop.vip.


This website is operated by Heative LLC (“we”, “us” or “our”). By using the www.ketoneshop.vip website you are bound by these terms and conditions. All use and purchases made on this website are governed by these Terms and Conditions. If you this website use or order goods or services after we have published any changes to these Terms and Conditions, you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Terms and Conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated. We will confirm the acceptance of your order. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us. We may do both, in which case the acceptance will occur on whichever arrives sooner of the web message and the e-mail. At this point, the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions. You must be 18 years old or over in order to participate in our service.

Methods of Payment

Payment may be made by debit card, credit card, or Paypal. On occasion, we may issue vouchers or “money-off” coupons which will be accepted towards the payment of an order. You cannot pay for your order by cash or check. Payment will be requested from your card issuer at the point of order. Any items that are not available at the point of dispatch will be refunded to your original payment method when your order is dispatched. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.


Delivery will be made to the address specified by you during the order process on the website. An accurate shipping address is required, we will not be responsible for inaccessible or lost packages delivered to the shipping address that the customer provides. Please double-check your shopping cart before checking out to be sure your information is correct. We cannot guarantee the ability to cancel or modify orders. Some orders are shipped the same business day, and once an order is shipped it cannot be canceled or modified. If an order is not shipped, please contact us at support@ketoneshop.vip to try to cancel or modify your order. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether. Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardizes availability for other customers. We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received we will arrange with you for non-perishable goods to be returned to us (please note that the goods must not be used and must be in good condition). In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us within 7 business days upon delivery. You will be refunded for any incorrect goods or goods which you have not received. In any event, our liability will be limited to the price of the goods not delivered or incorrectly delivered and the cost of delivery.

Defective Goods

We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing of any dissatisfaction with your order. We will promptly and fully refund the price of any goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 30 days of delivery of the goods. We will arrange with you for the goods to be returned to us.

Orders and Cancellation Rights

Unless otherwise notified to you in the confirmation e-mail it is not possible to amend your order after it has been placed. Once an order is placed, it cannot be changed. Please double-check your shopping cart before checking out to be sure it is correct. We cannot guarantee the ability to cancel orders. Some orders are shipped the same business day, and once an order is shipped it cannot be canceled. We will arrange with you for canceled non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited to your payment card).

Warranty and Liability

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract, or breach of statutory duty, nor will any of these terms restrict any of your statutory rights. We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems. Our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.


We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise. Our full privacy policy can be viewed here. You are entirely responsible for all orders placed with us or information is given to us under your e-mail address. You must immediately notify us of any unauthorized use of your e-mail address or any breach of security known to you.

Customer Complaints

Any Customer complaints should be addressed to Heative LLC Customer Services – you will find an e-mail link and telephone numbers listed on our website in the “Contact” section.

Special Offers Promotions and Competitions

From time to time, and at our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded. We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. We will honor at the offer price any order placed by you before an offer ends or is amended or withdrawn. We reserve the right to offer at our complete discretion different customers different special offers, promotions and the ability to enter different competitions.


If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid, or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law. All copyright, trademarks, and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through www.ketoshop.vip, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the www.ketoshop.vip website without Heative LLC’s prior written permission. Heative LLC may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the www.ketoshop.vip website. While every care has been taken to ensure the product information shown on the website is correct, food products are constantly being reformulated and nutrition content may change. We would therefore recommend that you do not rely solely on this information and always check product labels. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 30 days and receive a full refund of the purchase price paid. Where further dietary information is important to you, for example, because you have an allergy or specific dietary requirement, you should contact Heative LLC or the manufacturer to be sure it matches your requirements. Although product information is regularly updated, Heative LLC is unable to accept liability for any incorrect information.

Contact Infomation

Questions about the Terms and Conditions should be sent to us at support@ketoneshop.vip.